Portfolio Analytics (Commercial Banking)
ROI: return of 866k per annum (18X ROI) for a group of 40 commercial bankers.
Using AI to provide bankers with faster, more meaningful insights to support portfolio strategy, performance coaching, and build deeper customer relationships.
Problems we were tasked to solve and audience
Commercial Bankers are under time pressure to manage an ever-growing number of relationships, understand their client’s business challenges, forecast revenue accurately and be an expert in a large number of potential products.
Accessing accurate, up to date information on their portfolio is time consuming, difficult, and takes away time they could be spending with their clients. Bankers must log in to multiple systems in order to understand basic portfolio health - with no proactivity of alert functionality.
For regional and state general managers - having impactful coaching conversations is difficult without the data and insights to lead the conversation. Additionally, managers are often forced to be reactive to missed targets – and have expressed the desire to be more proactive in highlighting revenue risk
Key areas that Anna addressed:
Frequently used terms:
Result delivered (sample questions)
The overall objective of this project was to provide the ability for both bankers and their managers to self-serve data analytics in relation to business performance and client sentiment. The Hyper Anna team worked with client business and data champions through a methodology of Plan, Build, Test, Deliver and Assess to ensure Anna was delivered with the greatest impact.
Sample questions include:
Summary of value
Time savings worth over 866k per annum (18X ROI) for a group of 40 commercial bankers.
Summary of value
For Managers (RGMs and SGMs):
Proactively aware of business health – leading to better coaching and performance conversations.
For Commercial Bankers and Portfolio Managers
Dramatically improved speed to insight, more impactful client conversations that are led by data and insights.
Tasks such as creating your own reports or dashboards require the knowledge of where to navigate through your data for insights, but this has been proven difficult and time consuming.
Using the power of AI, Hyper Anna executes millions of hypotheses to discover complex patterns in datasets. The most practical and relevant insights are then pro-actively delivered to your inbox. In contrast to large teams of analysts finding answers from data, Hyper Anna will single- handily do it in a matter of hours.
In this example below, Hyper Anna automatically suggests a manager to look at the Relationship Managers that are over or- under-performing significantly, and importantly, what factors contributed to this.
Getting insights from data is now as simple as asking a question.
In this example below, a manager has asked Anna to analyse revenue performance by product.